You can return any item for a refund or exchange within 30 days of receiving your original order, as long as the item has not been used.
Before you return an item please notify us first. When contacting us we will need your name, order number and reason for return. This can be done by sending an email to [email protected] or sending a message to our facebook page
If you want to exchange for a different product, this is no problem if you contact us via email or phone stating your requirement before sending the items back. If there is a price difference we will require your permission should the value need altering to debit the original payment method. Replacement will be sent to the original delivery address. You can exchange any item on the website excluding groin guards, gum shields, hand wraps and ankle supports unless they are sealed in the original package and have not be worn. This is due to consideration of hygiene.
If the item is out of stock in the size or colour you have opted for, and an alternative is not preferred, then a refund will be issued instead
We will refund the price you purchased your item at. This includes sale items. If you'd like a refund for your goods but you can't return them to us for any reason, then a refund for those goods will be at our discretion.
If the goods you order are not "fit for purpose" (i.e. not as described or sub-standard) we will refund the total cost once we have received the items back unused and in the original package.
Please note: when a return has been signed for by us this is not done on the individual parcel you have returned. Deliveries to the returns address are done on bulk by couriers (this can be several tons at a time from a courier company). Individual parcels are then separated and dealt with. This is why the returns process can take between three to five days. So when items are displayed as signed for this means the cage the item was on was signed for, not the individual item itself. Checked in returns are usually processed on Monday of each week (except for national holidays).
The goods are your responsibility until they reach our warehouse, so please make sure they are packed so they cannot be damaged during transit. The goods do not need to be in the original box or bag as long as they are securely packed, but if possible include tags and any packaging.
Please include your order number (which is supplied in the included dispatch note and via confirmation and dispatch emails) and the reason for return in the returned package. If you do not include the order number, dispatch slip or the name used whilst purchasing the items then we will not know who the package belongs to and we will not be able to process your returned items
In the unlikely event that an item is returned to us in an unsuitable or damaged condition, we may have to send it back to you.
We are not responsible for any items that are returned to us by mistake.
All goods will be inspected on return.
Returns take 3-5 working days (weekends not included) to process.
Christmas will causes a delay in the timeframe, all items retuned from the 20th of December to the 1st of January will be processed at the start of January.
There will be an additional postage charge the same as you selected originally to cover the cost of new items sent out to you. Our postage costs are competitive therefore we cannot resend items out free of charge if you have chosen the wrong one.
Once we have received the wrong item back and the postage cost of £7.99 or £4.99 is paid in the way of card payment or paypal, we will send out the requested replacement item.
Please note we can no longer accept cheques.
You, the customer, are responsible for all return postage costs. Please send items back to us with a tracking number. If a tracking number is not obtained we cannot accept responsibility for items sent back to us that are lost in transit. Do not lose the tracking number/postage receipt as you will require this if the package is lost whilst in transit back to us.
All items must be returned to the following address:
Your Order Number (Either the one on the order confirmation or the dispatch note)
Thai Boxing Store Returns
Winsford Industrial Estate
If the item(s) have been damaged in anyway after having been signed for at the point of delivery as being in good condition.
The above policies are an extension of your statutory rights. If you have any further queries please contact us at [email protected]