Returns Policy
Our returns policy is designed to be simple and easy to understand so that our customers do not get confused with unnecessary jargon.
You can exchange any item on the website excluding groin guards, gum shields, hand wraps and ankle supports unless they are sealed in the original package and have not be worn. This is due to consideration of hygiene.You must contact us prior to sending back any items. Any items sent back without prior notification will not be accepted.
There will be a charge of £5.00 to cover the cost of new items sent out to you. Our postage costs are very, very competitive therefore we cannot resend items out free of charge if you have chosen the wrong one.
Once we have received the wrong item back and the postage cost of £5.00 in the way of cash or card payment we will send out the alternative requested item (please note we can no longer accept cheques).
If the goods you order are not "fit for purpose" (ie not as described or sub-standard) we will refund the total cost (excluding postage costs) once we have received the items back unused and in the original package.
We do not give refunds under the following circumstances.
If the item(s) have been used in anyway.
If the item(s) have been damaged in anyway after having been signed for at the point of delivery as being in good condition.
If you don't like the colour
(You can exchange for a different product/colour though)
The customer is responsible for ALL return postage costs. All items must be returned to the following address by First Class recorded delivery:
Thai Boxing StorePO BOX 585 York
YO26 0DG
We MUST be informed within seven days of receiving the item if you wish to make a return.
Lost Items
If an item is lost during the delivery process we will track the lost item on your behalf. If, after seven days have passed, the item has still not been traced we will replace the item.
The above policies are an extension of your statutory rights. If you have any further queries please contact us at info@thaiboxingstore.co.uk
